detail-oriented IT Support Engineer with 3 years of experience in providing top-notch technical support to clients computer systems. Creating and administering user accounts. Responding to users IT support requests within relations. Tracking and managing work records. Documenting system processes. Managing backups and restorations Certification. Cisco CCNA Certification. Experience: Proven work experience as a technical support engineer. Services: Azure, AWS, Google Cloud. IT Service Management: ITIL Foundation Certified. Soft Skills: Excellent