Office •Minimum of 2 years working experience in Freight Forwarding (Air, Ocean & Road) •Analytical
Ability to handle high volume work, prioritise and work under pressure Key duties – Handle inbound calls
offloading of baggage and cargo;
targets are met, and customer interactions are handled professionally and efficiently. Customer Support: qualitative and quantitative targets. Anticipate and handle call escalations when necessary. Devise strategies Record-keeping: Follow and create communication scripts when handling different topics. Seize opportunities to upsell technologies. Problem-solving skills and ability to handle customer complaints effectively. Attention to detail
targets are met, and customer interactions are handled professionally and efficiently. Customer Support: qualitative and quantitative targets. Anticipate and handle call escalations when necessary. Devise strategies Record-keeping: Follow and create communication scripts when handling different topics. Seize opportunities to upsell technologies. Problem-solving skills and ability to handle customer complaints effectively. Attention to detail
operations. Responsibilities: Customer Interaction: Handle incoming queries and provide timely and accurate service representative. Strong phone contact handling skills and active listening. Familiarity with Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
operations. Responsibilities: Customer Interaction: Handle incoming queries and provide timely and accurate service representative. Strong phone contact handling skills and active listening. Familiarity with Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
customer satisfaction, resolve complaints, and handle escalations. 2.Evaluate overall performance in insights, and align efforts for cost management. 5.Handle contract escalations, communicate with stakeholders data retrieval. Exceptional Organizational skills handling complex tasks, projects, and deadlines. Strategic
customer satisfaction, resolve complaints, and handle escalations. 2.Evaluate overall performance in insights, and align efforts for cost management. 5.Handle contract escalations, communicate with stakeholders data retrieval. Exceptional Organizational skills handling complex tasks, projects, and deadlines. Strategic
and high-pressured environment