Johannesburg, that will redevelop a system from the ground up. Education: Related Degree Minimum Requirements:
process. To be part of this brand that creates ground-breaking and emotional premium mobility solutions
of risks To be part of this brand that creates ground-breaking and premium mobility solutions for the
role we need someone with a strong technical back ground in order to understand the complexity of the existing
part of our team?
Technically well-grounded candidate with an inquisitive approach to the
within the medical devices industry. Producing ground breaking new innovations within the renal care
Manager in managing the support, processes and staff involved in the support of the customers' systems agents/technical staff when problem areas are identified. • Ensure effective training for support staff by scheduling scheduling ongoing training programs. • Schedule support staff in a manner to ensure uninterrupted support service immediately where low performance is present. • Monthly staff performance stats – report back to Service Delivery performance so it can be formally addressed • Quarterly staff KPI discussions • Weekly; monthly; quarterly and
Manager in managing the support, processes and staff involved in the support of the customers' systems agents/technical staff when problem areas are identified. • Ensure effective training for support staff by scheduling scheduling ongoing training programs. • Schedule support staff in a manner to ensure uninterrupted support service immediately where low performance is present. • Monthly staff performance stats – report back to Service Delivery performance so it can be formally addressed • Quarterly staff KPI discussions • Weekly; monthly; quarterly and
and support clients on the Video products. Assist staff with escalated calls and queries that relate to Solutions. Communicate new features or products to staff and ensure thorough coaching that they are competent
service. Adhere to SLA's. Training and mentoring of staff. Customer queries, meetings etc. as and when required