Second Line support to users Escalate calls Provide feedback on calls logged Matric Previous experience in
a Microsoft Dynamics 365 CE solution for our call centre of almost 1000 hosts, 24x7. We take pride in
assistance as required. Ensure prompt response to calls and escalate when necessary. 1st and 2nd Line Maintenance issues appropriately. Update and close service desk calls efficiently. Perform software upgrades and installations
diagnoses, and troubleshoots incoming employee calls. Provides support services to employees with technical
collaborators. Who are we looking for? We are calling out all Business Intelligence Analysts who are
diagnoses, and troubleshoots incoming employee calls. Provides support services to employees with technical