to achieve a mean time to resolve of less than 1 day. • Identify and integrate new, efficient methods blockers Operational Implementation: • Oversee the day-to-day operations of the second line technical support Should you not receive a response within 10 working days please consider your application as unsuccessful
to appropriate leader or stakeholders - Ensure day to day operational support required from area of specialisation and implement specialist knowledge within the day to day operations of the organisation Maintain expertise inhouse testing per operational procedure. -Ensure day-to-day operational support, identify problems and propose