Position: Junior Internet Helpdesk Support
Location: Edgemead (Office-Based)
Salary:
seeking a driven individual to join our esteemed IT Helpdesk team. If you're passionate about delivering exceptional Experience: Minimum of 5 years of experience in a Helpdesk role, demonstrating a track record of excellence
software as necessary. Log user issues via the Helpdesk System and escalate too higher-level support or software as necessary. Log user issues via the Helpdesk System and escalate too higher-level support or
requests and ensure all calls are logged at the helpdesk
Communicate repairs / feedback to FM via
requests and ensure all calls are logged at the helpdesk
Communicate repairs / feedback to FM via
as necessary.
problems are and where support is needed Work with helpdesk staff and other delivery teams to solve tickets loops between the school principal, facilitators, helpdesk, operations, finance, HR and IT Prepare data and
Country Standard
various back-end services and databases. Assist the Helpdesk in providing support to users and internal customers
with the Country Standard Manage and maintain IT Helpdesk System for tracking and reporting. IT Costs are