Minimum of 3 years' experience in a similar role; • A high level of communication and listening skills • The approach; • The ability to work individually and as part of a team; • The capability to work under pressure;
Minimum of 3 years' experience in a similar role; • A high level of communication and listening skills • The approach; • The ability to work individually and as part of a team; • The capability to work under pressure;
records of warranty claims, including repair orders, parts invoices, and warranty claim forms. Organizing and resolution of warranty disputes. Parts Management: Coordinating warranty parts orders and returns, including warranty-eligible parts, processing warranty claims for defective parts, and arranging for parts replacements
records of warranty claims, including repair orders, parts invoices, and warranty claim forms. Organizing and disputes.
To develop customer relations as well as maintain high levels of customer service. · Drive efficiencies with GDP and UPD SOPs Policy. • Agent performance, time keeping and quality assurance. Quality Outputs of Answer telephonic calls timeously decreasing holding time (Achieve overall SLA of 80% within 20 seconds. • all queries are legitimate to avoid unnecessary time wastage relating to investigations. • Ensure SOP updates from the business/client to ensure real time communication and tracking. • Ensure clear understanding
To develop customer relations as well as maintain high levels of customer service. · Drive efficiencies with GDP and UPD SOPs Policy. • Agent performance, time keeping and quality assurance. Quality Outputs of Answer telephonic calls timeously decreasing holding time (Achieve overall SLA of 80% within 20 seconds. • all queries are legitimate to avoid unnecessary time wastage relating to investigations. • Ensure SOP updates from the business/client to ensure real time communication and tracking. • Ensure clear understanding
Delegation: Assigning tasks to team members and ensuring timely completion. Conflict Resolution: Mediating and Resolve customer complaints and inquiries in a timely and efficient manner Analyse customer service trends Ensure customer service representatives maintain a high level of customer service Prepare and analyse customer with customers or clients Communication requiring a high level of diplomacy and sensitivity Detailed technical
and customer concerns. Parts and Inventory Management: Ordering necessary parts and materials for vehicle service appointments. Maintaining accurate records of parts inventory and usage. Work Order Management: Tracking
client, tale VCH of each vehicle.
Follow up on parts ordered, and bookings are made to suite customer