Handling of incidents according to GROUP processes. Management/Coordination of Incidents across several Deployments/ Releases Required to attend to operational incidents when required as well as be on occasional standby Kubernetes and Docker ITIL processes, in particular Incident, Problem Management, Configuration Management
both change and incident handling Tickets can be opened as service request or real incident tickets. The : 724 Solution time DAM operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std Working Model (AWM) Charter Work experience with incident management, change management and problem management
go lives safe and successful. Following up on incident tickets to make long term improvement. Actively EWM) ESSENTIAL SKILLS: SAP Technical Operations Incident Management (IM) Change Management (CM) Problem
end users Adhere to the PIC processes (Problem, Incident & Change Management Perform daily operations Operations Processes/IT Service Management (ITSM/ITIL) Incident Management Problem Management Change Management
reliability in the supported environment Handing of incidents and changes in accordance with the defined Service Operations (DevOps) based on a standby roster Incident Management (IM), Change Management (CM), Problem
processes (ITPM). Provide 2nd level support during incidents by analysing system logs and overall system resources Main Functions: SAP Technical Administration. Incident and Request Management. Change Request Management (OpsKPI's) for the Feature Team are met Ensure that IM (Incident Management), CM (Change Management) and PM (Problem
lifecycle Experience with ITIL processes (Problem, Incident, Change management) ESSENTIAL SKILLS: Software Workspace One Access Experience with ITL processes (Incident, Change and Problem management) Plan and execute (technical lifecycle, change management) Resolve incident tickets Any additional responsibilities assigned
key results and targets are met. Ensure that IM (Incident Management), CM (Change Management) and PM (Problem approved standards. Provide 2nd level support during incidents by analysing system logs and overall system resources Transition Management PIC Process Management (Problem, Incident and Change Management) Knowledge of GROUP, ITPM
ESSENTIAL SKILLS: Experience with ITIL processes (Incident, Change and Problem management) Plan and execute (technical lifecycle, change management) Resolve incident tickets Analyse and resolve problem tickets Experience
go lives safe and successful. Following up on incident tickets to make long term improvement. Actively