responsible for? Facilitate the recovery of all P1/P2 incidents with appropriate reporting and notifications to persistent incidents from trend analysis and/or management escalations. Proactively manage incidents to satisfactory necessary. Understand and appreciate the impact of incidents on the various clients' business, and/or business all major incidents to a satisfactory conclusion. Continuous improvement of the major incident management Keep service desk informed of progress on major incidents and potential workarounds. Weekly report back
application monitoring. Assisting in the constant investigation and configuration of the monitoring solution to obtain best value for Business. Continual investigation into best practices, methodologies and tooling Documentation of the aforementioned investigation is compulsory. Assist Change, Incident, Project and Release Management
application monitoring. Assisting in the constant investigation and configuration of the Identity systems products value for Business. Participate in continual investigation into best practices, methodologies and tooling Documentation of the aforementioned investigation is compulsory. Assist Change, Incident, Project and Release Management
identifying and address risks/issues, investigating incidents/problems whilst providing valuable support
Skills Security Auditing Risk management Incident Investigation Reporting and Administration Security tools
Skills Security Auditing Risk management Incident Investigation Reporting and Administration Security tools
communications required back to end-user clients and incident reports System testing SQL queries and data extracts
bottlenecks as well as engage in root cause investigations. The great thing about this role is that you
ease of use, speed, and other quality factors. Investigating & fixing bugs, faults, and defects. Involvement
SuccessFactors systems. Ensure that you follow Release, Incident and SAP Change Management procedures. Provide