improvement. Log tickets on the ITSM system for new incidents, changes, problems, and requests and maintain when an incident or problem occurs and provide regular updates until full resolution. Investigate and resolve resolve incidents in company and customer systems. Act as a point of escalation for support calls which vendors as necessary if timely resolution of an incident or problem is not possible. Respond to all customer
Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with End providers and internal IT processes. Assist with Incident Management and problem resolution, ensuring minimal appropriate. Identify and escalate persistent incidents. Must be available to provide after-hours Standby
request, Hardware & Network Troubleshooting). Investigate and troubleshoot issues within the systems environment
systems flow, data usage, and work processes. Investigate problem areas. Follow the Software Development
configuration changes. This position troubleshoots incidents, determines root causes, and finds/implements