proactive member communication and contact to enhance service, access to information and advice for clients and touchpoints and moments of truth to deliver exceptional service and brand values. • Identify the gaps or shortfalls experience across all touchpoints, for all kinds of customer interactions, transactions and engagements. • Collect, track and analyse member feedback, track service levels and performance data and liaise with internal opportunities for improvement and ensure that gaps in the customer experience- irrespective of where they occur in
ensuring the provision of professional support services to the surviving dependents/beneficiaries (for of the section •Contribute ideas for improved service delivery at Management meetings. •Compile comprehensive minimal errors. Oversee the provision of social services to guardian cases; implementation of Benefits