meticulous and customer-focused Pump Specialist to join our team as Technical Customer Support. As part optimisation of our technical support services for our customers and service partners. Here's what you'll be technical and commercial support to our external service partners. Mastering the ins and outs of our CRM and maintaining robust relationships with customers and service partners. Your problem-solving skills are decision-making abilities. Comfortable providing stellar customer support over the phone. Above all, you embody
technical aspects of the surveillance service Liaise with the Service / Technical Department with regards suppliers / providers with regards to equipment and services Installing, maintaining, repairing and updating
technical aspects of the surveillance service Liaise with the Service / Technical Department with regards suppliers / providers with regards to equipment and services Installing, maintaining, repairing and updating
employees are focused on exceeding customer expectations for service, quality, cleanliness and values. organizational goals.
Analyse market trends, customer feedback, and competition to identify opportunities of operational assets.
Speed of Service
Monitor and analyse key performance related to speed of service, including order processing time, delivery timelines, and customer wait times.< in operational processes that impact speed of service.
Work closely with operational teams
employees are focused on exceeding customer expectations for service, quality, cleanliness and values. organizational goals.
Analyse market trends, customer feedback, and competition to identify opportunities of operational assets.
Speed of Service
Monitor and analyse key performance related to speed of service, including order processing time, delivery timelines, and customer wait times.< in operational processes that impact speed of service.
Work closely with operational teams
e-mail, chat Creating documentation and delivering customer and staff training where required Hybrid role (night shift), potential for limited travel to customer sites Covering support hours on both day and night not exclusive to: Deliver a first-class service to our customers Answer questions and troubleshoot issues high-quality updates to customers on a regular basis. Correctly set the customers' expectations. Deliver Proactively design and implement solutions to improve customer experience Mentor and provide feedback on team
management, and optimization of lending products and services. This is an excellent opportunity for a dynamic Assist in conducting market research to identify customer needs, competitor offerings, and industry trends acceptance criteria based on business objectives and customer feedback. Collaborate with cross-functional teams Analyse data related to lending products, such as customer behaviour, usage metrics, and performance indicators to inform decision-making. Provide support to customers using lending products, including answering inquiries
management, and optimization of lending products and services. This is an excellent opportunity for a dynamic Assist in conducting market research to identify customer needs, competitor offerings, and industry trends acceptance criteria based on business objectives and customer feedback. Collaborate with cross-functional teams Analyse data related to lending products, such as customer behaviour, usage metrics, and performance indicators to inform decision-making. Provide support to customers using lending products, including answering inquiries
delivery of your project that adds value to your customers businessPEOPLE
support for projects Customer account management and technical support services Monitor integration of of client feedback into project execution and service enhancements Coordinate and track asset and resource mitigation Monitor contractual compliance according to customer agreements Oversee and monitor project budget