is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
ICT Group a prominent Internet Service Provider and Managed Services Company is looking to employ an Infrastructure builds, Hosted PBX, and ICT Managed services & support. Inbound & Outbound Sales. Cold Weekly sales report. Resolving Customer queries. Maintain and Grow Customer Base. Searching for new business business opportunities (new customers). Set target per month to be met. Assist and plan ad hoc Sales Drives Drives. Following up on outstanding customer documents. Handle and process all paperwork and administration
processes and staff involved in the support of the customers' systems through first and second tier support manner to ensure uninterrupted support service to our customers. • Also paying attention to the age analysis To take disciplinary action where outstanding service delivery is not present – to hold all employees Monthly staff performance stats – report back to Service Delivery Manager on monthly performance and low contribute to increased efficiency in terms of customer support, i.e. functionality, reporting, automated
processes and staff involved in the support of the customers' systems through first and second tier support manner to ensure uninterrupted support service to our customers. • Also paying attention to the age analysis To take disciplinary action where outstanding service delivery is not present – to hold all employees Monthly staff performance stats – report back to Service Delivery Manager on monthly performance and low contribute to increased efficiency in terms of customer support, i.e. functionality, reporting, automated
will be responsible for ongoing 2nd/3rd level Customer support for multiple local/foreign-based clients Providing technical training to customers on our products and services. • Working with the Sales and Marketing Marketing teams to identify customer needs and opportunities for upselling or cross-selling products products while keeping customer records up-to-date. • Analyzing customer data and activity to identify trends products and services. • Maintaining a high level of professionalism and customer service at all times
Our client requires the services of a Software Engineer (Senior) – Midrand/Menlyn/Rosslyn/Home Office solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business modifications to satisfy clients' needs Design, customize, configure and testing of FI Identify gaps, issues and debug ABAP code Experience in a Professional Services or Distribution company is an asset Understanding Ability to understand business processes from a customer perspective Must be results oriented ESSENTIAL
highest standards of integrity, security, and customer satisfaction. ORequirements Bachelor's degree management, preferably in the technology or financial services industry. Key Responsibilities: Audit Findings Operations: Oversee AML compliance efforts, including customer due diligence, transaction monitoring, and suspicious management and supervision of the front-line customer servicing team (COPS) to ensure SLAs while optimising
ServiceNow
- Experience in ServiceNow-based custom app development
- Experience in integrating
Experience with ITIL Edition 4
- Experience in IT Service Management (ITSM)
- Experience with Agile
ServiceNow-based custom app development
- Review and streamline existing code
- Transfer custom code into
ABAP code
ABAP code