To provide advisory services, to clients depicting early warning signs of distress, that support limiting clients through providing management consulting services, specialist knowledge, and expertise to help them clients who would require management consulting services, training, support, mentorship and development
improving their new business, servicing and claim journeys. Champion the customer experience aspects of the the desired client experience. Take ownership of customer experience monitoring and reporting of all functions Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints templates to achieve better customer outcomes. Provide insight on customer feedback from complaints, escalations enhance treating customer experience model. Monthly reporting of treating customer fairly outcomes.
improving their new business, servicing and claim journeys. Champion the customer experience aspects of the the desired client experience. Take ownership of customer experience monitoring and reporting of all functions Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints templates to achieve better customer outcomes. Provide insight on customer feedback from complaints, escalations enhance treating customer experience model. Monthly reporting of treating customer fairly outcomes.
company, having more than 26 years of offering our services within South Africa.
With further expansion
Ensuring quick, effective and continual customer service. Keen eye for details, strong resolution and
Represent the customer to the rest of the business - Customer Advocate
Demonstrate communication both oral and written
Applying customer service/care principles to all calls
Working (Preferred)
Excellent listening skills
Customer Centricity
Results orientated
A
in handling customer relationships and developing & promoting products and services in the inbound
naturally outgoing and sales driven individual who is customer focussed, innovative in your approach, motivated networker? Are you interested in the Financial Services Industry? If so, we have numerous roles within
naturally outgoing and sales driven individual who is customer focussed, innovative in your approach, motivated networker? Are you interested in the Financial Services Industry? If so, we have numerous roles within
brainchild of its founders created to provide IT Services, Digital Technologies, Strategic Workforce, and delivery, and deep focus in these markets for customer needs. Having completed 16 golden years in business industry, today we enjoy a big community of trusted customers, employees, partners, and vendors giving us a
for derived requirements that are logical to customers' requests. Create and develop functional requirements improving the operational efficiency of our AI service. Liaise with developers and managers to document
order to meet scheduled deployment dates. Client Service and Relationships Collaborate across multi-disciplinary development, business analysis, and third-party service providers to identify and understand needs and informal communication with peers, management and customers so as to build relationships and networks with