Managed IT services company based in the USA seeks a Dynamics Sales/Customer Service CRM Technician Configuring Configuring and customizing the Customer Service and Sales modules. Proactive identification of system customizing the Customer Service and Sales modules is needed. Sales and Service Process Optimization: Familiarity rules to streamline sales and service operations. Knowledge of Customer Service Workspace is a huge PLUS Problem-Solving
team is growing, and we are hiring another Field Service Engineer for our client in Southern Suburbs, Cape eviewing tickets and requirements on Autotask Service Desk
Scorecard implementation
Design/introduce affordability calculators
Credit management
Customer experience
Manage risk/optimisation/acquisition
Ensure statutory compliance
Risk strategy fraud
Segmentation
Skills & Experience:
advantage At least 5 years' experience in a customer-service environment Minimum of 1 year experience in a the following: Responsible for the after-sales services function. Reports to the Customer Liaison leader leader. Establish and lead a high-performance services team measured by performance KPIs. Responsible for technician skills on admin work). Keep track of service tickets and recalls. Implement corrective action Responsible for national ticketing and service performance of the service team. Own and personally manage one
Software Development Solutions External Client Service Account Manager. Permanent position Matric certificate/ working experience in the IT software solutions services rendered to EITHER: the Pension, Provident and or other Financial services /OR Healthcare Industries or other financial services Must have Project Managing full cost to company per month The post Client Service Account Manager appeared first on freerecruit.co
SERVICE DESK ENGINEER
The Service Desk Engineer is the first point of contact for clients and
or tickets and handling resulting incidents or service requests applying standard operating
procedures
full range of products and services offered,
applying agreed service level agreements leveraging
breach and ageing reports for tickets opened by service desk
-Identify gaps and short comings in the
the current processes, procedures, services and provide
recommendations for improvement
Atlantis, Cape Town As a Support Services Coordinate in charge of Support Service, you will play a crucial role include analyzing and optimizing various support services to enhance efficiency, productivity and customer Leadership: Lead and manage a team of support service staff, including, buying, specialists and administrative Process Improvement: Evaluate and streamline support service processes, including internal inquiries, warranty metrics to measure the effectiveness of support services. Resource Management: Allocate resources efficiently
Atlantis, Cape Town As a Support Services Coordinate in charge of Support Service, you will play a crucial role include analyzing and optimizing various support services to enhance efficiency, productivity and customer Leadership: Lead and manage a team of support service staff, including, buying, specialists and administrative Process Improvement: Evaluate and streamline support service processes, including internal inquiries, warranty metrics to measure the effectiveness of support services. Resource Management: Allocate resources efficiently
CPT000602-Tam-1 Reporting into the Institutional Client Services Fund Operations team, the Business Analyst will interacting and engaging with jurisdictional client service teams where requirements are to be gathered, analyzed communication across multiple jurisdictional client service teams and levels of the organization Analysis and of policies and procedures to the defined Fund Service Matrix Gap analysis between existing Group and all seniority levels of jurisdictional client service teams Training Facilitate and provide training
interacting and engaging with jurisdictional client service teams where requirements are to be gathered, analyzed
communication across multiple jurisdictional client service teams and levels of the organization
Analysis
of policies and procedures to the defined Fund Service Matrix
Gap analysis between existing Group
all seniority levels of jurisdictional client service teams
Training
Facilitate and provide
experience within the Financial Services industry
Min 5 years Financial Services industry experience
Working