Reference: DUR002081-CW-1 DUR002081 – OUTBOUND CUSTOMER SERVICES AGENT (6 Month Contract) –PROSPECTON Purpose of
Reference: DUR002081-CW-1 DUR002081 – OUTBOUND CUSTOMER SERVICES AGENT (6 Month Contract) –PROSPECTON Purpose of
for their service station and convenience store. Job requirements: 1. Experience in service station management
industry, currently seeks your Outbound Customer Service experience to control and manage the entire file SOP. Back up for appointed Buddy. Assist with training staff members. Key Competencies: Ability to work
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coordinating with other departments (e.g. Customer Services, Production, Quality etc). Knowledge of transportation Control of third-party deliveries with designated service provider. Monitor and control handover of finished finished goods from production to receiving. Identify training needs and continuous work skills requirements review of SOPs (Standard Operating Procedure), training manuals, Policy and Procedure Standards are up
coordinating with other departments (e.g. Customer Services, Production, Quality etc). Knowledge of transportation Control of third-party deliveries with designated service provider. Monitor and control handover of finished finished goods from production to receiving. Identify training needs and continuous work skills requirements review of SOPs (Standard Operating Procedure), training manuals, Policy and Procedure Standards are up
team of Shoppers and Drivers to ensure flawless service delivery to our customers daily Spot check: Uniform on-time fulfilment. Daily and weekly KPI reporting. Train and develop shoppers. Demonstrate consistent application times. To facilitate training and coaching for staff members who generally lack service delivery. Ensure head office timeously. Identify training needs initiate suitable training to better staff knowledge in their
team of Shoppers and Drivers to ensure flawless service delivery to our customers daily Spot check: Uniform on-time fulfilment. Daily and weekly KPI reporting. Train and develop shoppers. Demonstrate consistent application times. To facilitate training and coaching for staff members who generally lack service delivery. Ensure head office timeously. Identify training needs initiate suitable training to better staff knowledge in their