to make a placement. Responsible for excellent service delivery to members, advisors, providers and suppliers regional office facilities Member Retention via Service delivery Quarterly Surveys Results, Regional Offices Essential Minimum 3 years of experience in a customer service orientated environment within a Medical Scheme
futures to them. The role calls for formal in-house training, the completion of the prescribed Regulatory exams exams, accreditation with the Financial Services Regulatory authority and requires continuous professional estate. Provide pro-active, on demand financial service and advice to customers within your allocated customer
futures to them. The role calls for formal in-house training, the completion of the prescribed Regulatory exams exams, accreditation with the Financial Services Regulatory authority and requires continuous professional estate. Provide pro-active, on demand financial service and advice to customers within your allocated customer
role in overseeing and enhancing the customer service experience across all branches of the car rental department to optimise service delivery. Key Responsibilities: Customer Service Leadership: Provide strategic customer service policies and procedures across all branches. Ensure consistency in service delivery organisation. Act as a role model for exemplary customer service practices and behaviours. Team Management and Development: regular performance evaluations and facilitate training programs to enhance team capabilities. Issue Resolution
role in overseeing and enhancing the customer service experience across all branches of the car rental department to optimise service delivery. Key Responsibilities: Customer Service Leadership: Provide strategic customer service policies and procedures across all branches. Ensure consistency in service delivery organisation. Act as a role model for exemplary customer service practices and behaviours. Team Management and Development: regular performance evaluations and facilitate training programs to enhance team capabilities. Issue Resolution
recommendations on how to get the most from products/services Own proactive processes: host webinars, assist clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's health scores Keep engaged with company and actively using products/services. Build customer loyalty to reduce churn and increase
to be authorised to the service provider and the correct appointment of service providers to the claims appropriate specialist service providers to engage on each claim, such as engineers, etc.
C
relationships with:
• Finance Division to improve on service delivery issues regarding payment authorisations
service providers strictly adhere to the current service level agreement
•
claims
External Daily relationships with:
• Customer Service: provide exceptional customer experience throughout
to be authorised to the service provider and the correct appointment of service providers to the claims appropriate specialist service providers to engage on each claim, such as engineers, etc. C. Practice and relationships with: • Finance Division to improve on service delivery issues regarding payment authorisations Manager, to ensure that service providers strictly adhere to the current service level agreement • Claims External Daily relationships with: • Customer Service: provide exceptional customer experience throughout
to be authorised to the service provider and the correct appointment of service providers to the claims appropriate specialist service providers to engage on each claim, such as engineers, etc. C. Practice and relationships with: • Finance Division to improve on service delivery issues regarding payment authorisations Manager, to ensure that service providers strictly adhere to the current service level agreement • Claims External Daily relationships with: • Customer Service: provide exceptional customer experience throughout
Focusing on providing the highest standard of service and on achieving good customer outcomes. Job Responsibilities departments and suppliers, brokers, mechanical engineers etc. to obtain information to investigate a complaint