based in Camps Bay on the beachfront seeks a Night Manager to join their Front Office Team.
The position check in guests and manage any requests they might have. Ensure excellent services is rendered and that in process, assign rooms, issuing room keys and managing requests
Due to the volume of CV's
May 2024
Reports to: Spa Manager
TRADING HOURS & SHIFTS:Manager MINIMUM
or Hair obtained from a recognized, accredited training provider
and products Maintain a high level of customer service Excellent written and verbal communication skills complaints Promote and sell Hotel products and services using up-selling and suggestive selling techniques of groups to property management and events to the relevant operations manager Accurately record and reservations, e.g. extensions, early departures etc. Manage No Show's Dealing with special requests Liaise
and products Maintain a high level of customer service Excellent written and verbal communication skills complaints Promote and sell Hotel products and services using up-selling and suggestive selling techniques of groups to property management and events to the relevant operations manager Accurately record and reservations, e.g. extensions, early departures etc. Manage No Show's Dealing with special requests Liaise
reservations made by phone/fax/email in the Property management system (Opera) Transfers to/from the properties reservations such as extensions, early departures, etc Manage “no show” reservations by investigation and recording Liaise with Reservations/ Finance & Sales Manager for all reservations requiring credit approval applicable. Follow-up on any special requests, tourism service bookings and arrival times. Follow up on all trade Reservations Manager and Front Office. Guest complaints and follow up – communicated to management Accept waitlist
reservations made by phone/fax/email in the Property management system (Opera) Transfers to/from the properties reservations such as extensions, early departures, etc Manage “no show” reservations by investigation and recording Liaise with Reservations/ Finance & Sales Manager for all reservations requiring credit approval applicable. Follow-up on any special requests, tourism service bookings and arrival times. Follow up on all trade Reservations Manager and Front Office. Guest complaints and follow up – communicated to management Accept waitlist