Development Solutions External Client Service Account Manager. Permanent position Matric certificate/ working experience in the IT software solutions services rendered to EITHER: the Pension, Provident and Financial services /OR Healthcare Industries or other financial services Must have Project Managing working Software solutions and in SDLC and Agile Project Management businesses processes Experience gained in travelling to deployments to external client environment. Manage IT Software deployments Hotfixes, patches, release
team is growing, and we are hiring another Field Service Engineer for our client in Southern Suburbs, Cape eviewing tickets and requirements on Autotask Service Desk
standards in the digital age. About the Role: Service Excellence Coordinators are responsible for driving Requirements: Demonstrated ability to independently manage multiple initiatives and work streams effectively; improvement initiatives within contact center or Managed Service Provider (MSP) environments. Requirements: Requirements: Demonstrated ability to independently manage multiple initiatives and work streams effectively; Strong improvement initiatives within contact center or Managed Service Provider (MSP) environments.
interacting and engaging with jurisdictional client service teams where requirements are to be gathered, analyzed
tracking and reporting progress and delivering training for the Operational Framework and controls
service teams and levels of the organization
Analysis
of policies and procedures to the defined Fund Service Matrix
Gap analysis between existing Group
and tracking
Will be involved in Project Management activities, including maintaining project plans
Main Purpose:
team is growing, and we are hiring another Field Service Engineer for our client in Southern Suburbs, Cape Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress systems Details Resolution summary Escalation management Accurate time logging Client support Using the 3 years relevant working experience as a Field Service Engineer in the ICT space Must have own vehicle Excellent communication skills Exceptional client services experience Detailed orientated Computer literate
Business Analyst: Financial Services Industry: Cape Town: Permanent Position
risks associated with the use of the system and to manage and facilitate the resolution of system issues years business analyst experience in the financial services industry
Role:
The role of IT Risk Manager resides in the Governance, Risk and Business Engagement
responsible for Governance and IT Risk Management.
The IT Risk Manager will be actively involved in
in defining, implementing and management of the IT Risk Management Framework and processes for our client
client. The IT Risk Manager will be involved in reporting on IT related risks in all the clusters to the
compliance
Essential:
Manage Contracts
· Ensure contracts are profitable
· Managed overall P&L
P&L of portfolio of contracts
· Manage Revenue, billings and AR on projects
· Ensure legal
communication is in place via the Key Account Managers
· Ensure PER reports are produced timeously
presented to Board of directors
· Ensure service levels are met and any non-conformances addressed
· Ensure Client Satisfaction and Service Excellence
· Ensure Client Audits are produced