Development Solutions External Client Service Account Manager. Permanent position Matric certificate/ working experience in the IT software solutions services rendered to EITHER: the Pension, Provident and Financial services /OR Healthcare Industries or other financial services Must have Project Managing working Software solutions and in SDLC and Agile Project Management businesses processes Experience gained in travelling to deployments to external client environment. Manage IT Software deployments Hotfixes, patches, release
Atlantis, Cape Town As a Support Services Coordinate in charge of Support Service, you will play a crucial role include analyzing and optimizing various support services to enhance efficiency, productivity and customer satisfaction. Team Leadership: Lead and manage a team of support service staff, including, buying, specialists Process Improvement: Evaluate and streamline support service processes, including internal inquiries, warranty measure the effectiveness of support services. Resource Management: Allocate resources efficiently to meet
Atlantis, Cape Town As a Support Services Coordinate in charge of Support Service, you will play a crucial role include analyzing and optimizing various support services to enhance efficiency, productivity and customer satisfaction. Team Leadership: Lead and manage a team of support service staff, including, buying, specialists Process Improvement: Evaluate and streamline support service processes, including internal inquiries, warranty measure the effectiveness of support services. Resource Management: Allocate resources efficiently to meet
standards in the digital age. About the Role: Service Excellence Coordinators are responsible for driving Requirements: Demonstrated ability to independently manage multiple initiatives and work streams effectively; improvement initiatives within contact center or Managed Service Provider (MSP) environments. Requirements: Requirements: Demonstrated ability to independently manage multiple initiatives and work streams effectively; Strong improvement initiatives within contact center or Managed Service Provider (MSP) environments.
CPT000602-Tam-1 Reporting into the Institutional Client Services Fund Operations team, the Business Analyst will interacting and engaging with jurisdictional client service teams where requirements are to be gathered, analyzed tracking and reporting progress and delivering training for the Operational Framework and controls Assigned communication across multiple jurisdictional client service teams and levels of the organization Analysis and of policies and procedures to the defined Fund Service Matrix Gap analysis between existing Group and
passionate about delivering exceptional customer service and technical support, this could be the perfect requests effectively and efficiently. Ticket Management: Skillfully triage incoming tickets, dispatching Incident Reporting: Collaborate with line managers to report and manage incidents, ensuring timely and effective undergo continuous training and development, particularly in mastering online customer service systems. Availability
team is growing, and we are hiring another Field Service Engineer for our client in Southern Suburbs, Cape Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress systems Details Resolution summary Escalation management Accurate time logging Client support Using the 3 years relevant working experience as a Field Service Engineer in the ICT space Must have own vehicle Excellent communication skills Exceptional client services experience Detailed orientated Computer literate
dynamic Product and Operations focused Compliance Manager to lead the compliance journey towards customer-centric Compliance Manager managing and leading a Compliance Team (preferably in the Financial Services/ Payments/ Setting up compliance flows for new financial service products Working with product teams/BAs to map data analysis. Your Mission: As the Compliance Manager, you'll play a pivotal role in revolutionizing
Provides ongoing feedback to the Supply Chain Manager regarding supply efficiency and order progress offering solutions to any issues that arise. Manages safety stock with suppliers to optimize cash flow team's performance using a consistent performance management system. Reports adherence to plan, particularly Assists the Vendor Management team with underperforming supplier issues. Manages supplier relationships
Xcede Root Cause Manager Our Client is looking for a Root Cause Manager to do problem resolution and and Root Cause Investigation services to resolve major production incidents. You will be part of a team the provision of a digitally enabled technology service as a Group COE, that also drives business and transformation years) technical, operations, risk and business management experience in complex large technology environments environments Application Performance Management capabilities Emergent IT and Infrastructure trends, notably