Role/Responsibilities To manage the timely delivery of pre-process, Customer Journey & Refresher trainings for all trainers Conduct training / follow up session and measuring effectiveness of training Ensure accurate reports/Atlas/ERP Assist Manager in the development of the monthly/annual training plan based on the training needs analysis approval Determining efficient strategies to meet training needs continually Providing feedback to trainers trainers to attain higher standards of training through regular monthly trainer audits/SWOT Responsible to
Role/Responsibilities To manage the timely delivery of pre-process, Customer Journey & Refresher trainings for all trainers Conduct training / follow up session and measuring effectiveness of training Ensure accurate reports/Atlas/ERP Assist Manager in the development of the monthly/annual training plan based on the training needs analysis approval Determining efficient strategies to meet training needs continually Providing feedback to trainers trainers to attain higher standards of training through regular monthly trainer audits/SWOT Responsible to
you'll work A trailblazer in the digital property management sector, prioritising customer-centric solutions solutions and aiming to set higher standards in service and societal impact. Emphasising continual growth and sustainability. How you'll role As a customer service agent at this scaling startup, you will play a individuals adept at customer service, focusing on financial management, issue resolution, and team development development. You will be responsible for managing customer inquiries, handling disputes, and enhancing
Manage large amounts of incoming calls/emails and face to face interaction with consumers. Handle consumer required time frame. Manage & keep track of all the stock received & dispatched. Manage stock in the
maintenance. Knowledgeable in the design and construction of system architectures that enable well-integrated various on-premises and cloud-hosted systems and services. Ability to interpret business process flows into required. Collaborates closely with PMO/applications management teams and provides progress updates to ensure industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a twenty years of experience in delivering business services, garnering stellar client references, and maintaining
Manage large amounts of incoming calls/emails and face to face interaction with consumers. Handle consumer required time frame. Manage & keep track of all the stock received & dispatched. Manage stock in the
Good time- and self-management RESPONSIBILITIES MS System Center Configuration Manager (SCCM) MS System Operations Manager (SCOM) IT service delivery (ITIL) Intune Microsoft System Center Device management technologies technologies Mobile Device Management (MobileIron) SFTP - SSH File Transfer Protocol (also known as Secure Enrollment Service ITSM ticket management (ServiceNow) Workstations WSUS - Windows Server Update Services Software industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a
Triaging and Technical Troubleshooting Incident Management Documentation Software and Application Support Must have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation Experience with remote desktop tools and IT service management software. Mentorship ABOUT US EXL is the industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a twenty years of experience in delivering business services, garnering stellar client references, and maintaining
plan details on system
Qualifications
Triaging and Technical Troubleshooting Incident Management Documentation Software and Application Support Must have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation Experience with remote desktop tools and IT service management software. Mentorship ABOUT US EXL is the industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a twenty years of experience in delivering business services, garnering stellar client references, and maintaining