in the HVAC/Refrigeration industry as a Field Service Technician based in Midrand Are you a tech enthusiast
Prioritise daily site visits according to Manage Engine tickets assigned by the ODM Help Desk· Ensure tickets time, work descriptions and solutions on Manage Engine immediately for each site visit Avoid all unnecessary well groomed, well-spoken, and friendly Matric. Training in networking and relevant information technology operational changes Good time management skills Customer Service orientated Driver's License Ability to solve problems
increase efficiency and improve accuracy, customer service and output.
Requirements:services
audits are passed. Customer Service: • Achieve customer contractual service levels. • Build and maintain environment. Using this info to improve / change service offering to customer. • Resolve critical matters always up to date. • Continuous training and development according to training requirements are met and up that these subsidiary tasks will be within the training and experience or occupational capabilities of Management • Supply Chain Management • Customer Service Management • Project Management • Health &
audits are passed. Customer Service: • Achieve customer contractual service levels. • Build and maintain environment. Using this info to improve / change service offering to customer. • Resolve critical matters always up to date. • Continuous training and development according to training requirements are met and up that these subsidiary tasks will be within the training and experience or occupational capabilities of Management • Supply Chain Management • Customer Service Management • Project Management • Health &
Responsible for measuring Courier and Freight Forwarder service delivery as well as obtain & maintain best dispatch. This report will be shared with the Sales, Services & the Procurement Department daily. Responsible departments to ensure & maintain optimal customer service. Develop, teach, and reinforce safety guidelines objectives. Ensure that the highest level of customer service & professionalism is always maintained. Responsible logistics, routes, transportation, and customer services Arrange warehouse in terms of housekeeping, product
coordination.
coordinating with service providers to meet deadlines and reduce production downtime Liaise with service providers providers to obtain quotations and resolve service and repair issues Collection and deliveries of stock and running of fleet of vehicles. Ensuring vehicle services, maintenance, license disc renewals are up to