Infrastructure Services for a Journey Beyond Work.
We are seeking a Customer Service Engineer responsible for providing high-quality customer service and technical support to our clients. This role you’ll do:
Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure technical incidents and problems and restoring service to clients by managing incidents to resolution Their primary objective is to ensure zero missed service level agreement conditions. The MS Engineer (L1) for standard and low complexity incidents and service requests. Key Roles and Responsibilities: - Monitors handover procedures for shift changes to ensure service continuity - Report and escalate incidents where
providing technology solutions to employees and working closely with third party software companies to ones. This candidate should have prior experience working with information technology and understand the understanding on IP Phones, PBX, IRV, routing) Server Administration (Domain, DNS, DHCP, Group policies, Active profile with system requirement) Application Administration SSO, CRM (learn, create & manage user access system, Office, apps, etc) ISP Manage with 3rd party providers Google Workspace (Administration) Web domains
applications, ensuring efficient administration and user-related services availability. If you are a proactive support calls to ensure user support and that high service levels are maintained Support ongoing operations Functional Competencies Computer literacy in MS Office package Knowledge of all legislation pertaining
that an effective and efficient data management service is provided. Provide overall leadership, strategic and optimal delivery of clinical data management services. Provide technical support to the clinical teams and tools is preferred. Key Responsibilities: Administrate Data Management Systems Maintain day-to-day CAPRISA and study requirements are met. Provide training to the data management team. Provide line manager organize and manage multiple priorities. Ability to work independently and fit in well in a multi-disciplinary
available for a mult-skilled IT Technican, head office Durban. Experience in IT field encompassing all such as CCTV, Access control and Telephony VOIP services. This is a full-time on-site role for a IT Support resolution Excellent customer service and communication skills Able to work well under pressure and meet
data management services. Ensure timeous database set up and data cleaning. Provide training to the data organize and manage multiple priorities Ability to work independently and fit in well in a multi-disciplinary
optimization of end-user computing systems and services. Skills required to contribute: •Lead and manage desktop support, device management, and end-user services. •Develop and implement strategies for managing for desktop support, incident management, and service delivery to ensure consistent and high-quality metrics and service level agreements (SLAs) to identify trends, address issues, and optimize service delivery Information Technology, or related field (or equivalent work experience). •Minimum of 5 years of experience in
basis. They offer stability, growth and a great working environment. The primary responsibility of the Solutions Architect is to consult with the client and work with internal teams to create strategies, transformational needs. They provide multi-technology consulting services on all aspects of application software, infrastructure translation into detailed designs using selected services and products. Management of full software development approval (Specification, Technical Blueprints, Training, User manuals) Supports a change programme or
basis. They offer stability, growth and a great working environment.
The primary responsibility of Solutions Architect is to consult with the client and work with internal teams to create strategies, transformational needs. They provide multi-technology consulting services on all aspects of application software, infrastructure translation into detailed designs using selected services and products.