Purpose Experienced Trainer is required to deliver training in line with the company and client objectives improve the content and delivery styles required to train new trainees and develop the existing agent capabilities product and skills knowledge. Client Facilitate Training group as per Client curriculum requirements Multi to be delivered from various industries Conduct Training Needs Identification as per project requirements variance is less than 5% Support Projects/BQ Management/Campaign Launches, Upskills, Refreshers Take
Purpose Experienced Trainer is required to deliver training in line with the company and client objectives improve the content and delivery styles required to train new trainees and develop the existing agent capabilities product and skills knowledge. Client Facilitate Training group as per Client curriculum requirements Multi to be delivered from various industries Conduct Training Needs Identification as per project requirements variance is less than 5% Support Projects/BQ Management/Campaign Launches, Upskills, Refreshers Take
Purpose of the Role: The role is to support Customer Service Agents in delivering exceptional customer experience tactical and strategic level, by leading, performance managing, developing, and motivating agents. Competencies processes and best practices. Should be a people manager who can inspire people to succeed in the industry handle team and customer emotions in a service industry where service interruption is common. 2 years Team Team Leader experience (Managing a team of more than 10) Computer literate (MS Office, Word, Excel, PowerPoint
Purpose of the Role: The role is to support Customer Service Agents in delivering exceptional customer experience tactical and strategic level, by leading, performance managing, developing, and motivating agents. Competencies processes and best practices. Should be a people manager who can inspire people to succeed in the industry handle team and customer emotions in a service industry where service interruption is common. 2 years Team Team Leader experience (Managing a team of more than 10) Computer literate (MS Office, Word, Excel, PowerPoint