is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: this is in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand and contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner on client's product adoption, growth, and retention. Manage the tickets, maintaining SLA's, communicating with recommendations on how to get the most from products/services Own proactive processes: host webinars, assist
client's product adoption, growth, and retention. Manage the tickets, maintaining SLA's, communicating with recommendations on how to get the most from products/services Own proactive processes: host webinars, assist clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's health scores Keep engaged with company and actively using products/services. Build customer loyalty to reduce churn and increase such as Client Experience or Technical Account Management role IT/Tech related experience Experience with
report to a National Deployment and Transport Manager. Purpose of the Position The intention of the internship customer (Data mining) Improve and optimize internal business processes. Collate all internal information operational and Distribution Design reports Work on customer service programme – create informed customer experience interpretation. Evaluate customer service and communicate results back to the business To qualify for selection communication and presentation skills Effective me management Ability to multi-task and perform under pressure
Our Team in KZN!
German-speaking Customer Service Advisors | R288K/annum
Are you fluent
individuals to join our team as German-speaking Customer Service Advisors at our state-of-the-art office in Durban
helping others and providing exceptional customer service
Strong interpersonal skills and attention