referring matters as appropriate Screening telephone calls, enquiries, and requests – handling them as appropriate
referring matters as appropriate Screening telephone calls, enquiries, and requests – handling them as appropriate
customers/agents by discussing client requirements either via call centre or over e-mail advising on suitable options
referring matters as appropriate Screening telephone calls, enquiries, and requests – handling them as appropriate
referring matters as appropriate Screening telephone calls, enquiries, and requests – handling them as appropriate