in the Tourism industry - specifically in the inbound Safari industry with solid knowledge of African experience in the Tourism industry specifically in the inbound Safari industry. 2 Experience in an Administrative/Sales
in the Tourism industry - specifically in the inbound Safari industry with solid knowledge of African experience in the Tourism industry specifically in the inbound Safari industry. 2 Experience in an Administrative/Sales
delivered. Identify the Change Agent network, on-board Change Agents as required. Execute on the change interventions on a continuous basis and through the Change Agent network take corrective actions. Ensure that stakeholders
Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service consumables. Able to correctly analyse and prioritise calls and requests according to business impact and urgencies
customization (3-4 years). Exposure to contact center solutions. Basic understanding of Asterix is desirable
strategic thought form the foundation. It serves as a center for groundbreaking ideas and digital innovations
business. ENVIRONMENT: A leading cloud Contact Center and CRM solutions provider in Southern Africa is
role including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
and reports – Report problems to customer service center and monitor corrective actions. Provide regular
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities