Reference: CTI003548-CAF-1 Calling all Secret Agents of Quality Assurance Join our client's Elite Testing tuned Aston Martin. Job Description: As a Test Agent, you'll need the cunning of James Bond, equipped that their applications are as secure as a secret agent's identity. Skills & Experience: A tester who
seeking a dedicated and knowledgeable IT Service Desk Agent to join their dynamic team. As a leading provider escalate accordingly • Continuously update calls logged during the call life-cycle • Work closely with resolver timely updates are sent to requestor • Logging of calls with outside suppliers / Business partners • Takes computer applications • 1-3 years of experience in a call desk environment/ user support • Previous experience
experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position where qualification.
leading improvement initiatives within contact center or Managed Service Provider (MSP) environments leading improvement initiatives within contact center or Managed Service Provider (MSP) environments
IT technical desktop level support to the agents in the call centre Handing the daily IT Incidents service maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
systems across six countries, utilising a network of agents and shop owners. Coding is primarily done on the company objectives in serving customers. This role calls for commitment to exceptional credit systems and
extravaganza Job Description: Are you ready to take center stage and showcase your coding prowess under the
how they want and manage everything themselves. We call it Freedom. About the Job No network is the same: the customers cloud-based PBX , troubleshooting call quality issues, or ensuring a smooth number porting months), you'll be sending lots of emails and be on calls that can take up a good chunk out of your day. This handling number porting requests: Taking inbound support calls. Proactively assisting customers with their willing to unlearn what you know when the situation calls for it. We're looking for people who have no problem
Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service consumables. Able to correctly analyse and prioritise calls and requests according to business impact and urgencies
Effective time and call management to support contractual objectives. Effective use of Call Management System delivery of services. Ensure effective resolution of calls within agreed timelines at expected service quality