The contact centre is responsible for the inbound telephonic servicing of the individual policyholder policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high Services inbound telephone queue and web touchpoint.
motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing providing coaching and training to improve agent performance, and managing escalated customer inquiries. The pervise and manage a team of call centre agents.
/ NQF level 5 (1 3 year certification course) in Call Centre, Customer
RESPONSIBILITIES:
Leading Estate Agent comparison site operating in the UK, specializes in analyzing extensive property seeking to compare Estate Agent performance seeks a Client Services Agent to focus on their B2C clientele customer service to clients seeking to compare Estate Agents for selling their homes. The ideal candidate will support to individuals seeking to compare Estate Agent performance for selling their homes. 2. Assist customers industry, including an understanding of Estate Agent functions and performance metrics, is desirable
Leading Estate Agent comparison site operating in the UK, specializes in analyzing extensive property seeking to compare Estate Agent performance seeks a Client Services Agent to focus on their B2C clientele customer service to clients seeking to compare Estate Agents for selling their homes. The ideal candidate will support to individuals seeking to compare Estate Agent performance for selling their homes. 2. Assist customers industry, including an understanding of Estate Agent functions and performance metrics, is desirable
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and providing daily direction and communication to agents to ensure that daily and weekly targets are met to escalated customer issues from Agents Continually evaluate agent performance and conduct regular quality assurance checks of call and ensure processes and procedures are adhered to. Coach Agents on issues arising Authority • The job holder ensures that the team of agents follow the required instructions, company decision
customer call backs to provide an update on the progress of the query
Manager
Potential Tenants: Sourcing New tenants Dealing with agents (Sending cost sheets/arranging viewings) Sending contractor/Lessee. Prepare Rent rolls for Bank/Agents Logging Eskom/City of Cape Town issue tickets –