Dante Group Pty LtdCape Town City Centre
CPT006889-ST-1 PARALEGAL - NEDBANK BOND CENTRE (RETAIL) PARALEGAL - FNB BOND CENTRE (DEVELOPMENTS) CAPE TOWN CBD
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Dante Group Pty LtdCape Town City Centre
CPT006889-ST-1 PARALEGAL - NEDBANK BOND CENTRE (RETAIL) PARALEGAL - FNB BOND CENTRE (DEVELOPMENTS) CAPE TOWN CBD
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Cape Town City Centre
Negotiable
Limit the number of recurring/reopened calls to ensure that the user is satisfied with the service
Managing remediation of calls within client-defined SLA.Ensure that no calls are over 10 working
Ensure that all calls over 10 working days are escalated to ensure closure. All calls are to be regularly
QualificationHP/Dell/EMC Hardware Data Centre CertificationsOther information
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Datafin It RecruitmentWoodstock
escalation from the Service Desk Analyst, Cloud Command Centre or in conjunction with other Specialist teams within
systems. Act as a point of escalation for support calls which cannot be resolved by more junior teams. Perform
customer, partner and supplier requests, telephone calls and emails in a timely and professional manner.
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Ilaunch LtdCape Town City Centre
Second Line support to users Escalate calls Provide feedback on calls logged Matric Previous experience in
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Cape Town City Centre
Services
Management of the Group-wide Lean Agile Centre of Excellence (LACE)What will
KPI’s to ensure quality delivery.Create a centre of excellence that maintains, standards, practices
Act as Product Manager for the Lean Agile Centre of Excellence that promotes matures Agile ways
process.Resource and staff competency centres with appropriately experienced staff.Manage
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Cape Town City Centre
Monthly
issues
Being part of their on-call rotation. When on-call, you will work on repaying technical
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Cape Town City Centre
Monitoring and completion of all DBA related ServiceDesk calls
- Backup setup and monitoring
- Participates
Participates in providing 7-day/24 hour on-call support
Essential Requirements
-
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Cape Town City Centre
Monthly
practices.
Being part of their on-call rotation. When on-call, you will work on repaying technical
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Xcede GroupCape Town City Centre
Xcede CALLING ALL CLOUD DATA ENGINEERS An exceptional company, within the media industry, is looking
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