Inbound Call Centre Agent Jobs in South Africa
- Western Cape (1)
- Gauteng (1)
- Eastern Cape (1)
Customer service / support
- Old Mutual Mfc (10)
- Keith Ho Betxchange (4)
- Masa Outsourcing Ltd (4)
- Time Personnel (4)
- Bestmed Medical Scheme (3)
- Careerbox (3)
- Adhoc-client (2)
- Belmar Personnel (2)
- Catch Recruit (2)
- Clicks Group Limited (2)
- Permanent
- Last 7 days (18)
Call Centre Agent Durban
Saflin Consulting Ltd
eThekwini
R10k - R15k As a Contact Department Agent, you will be the first point of contact for our customers, providing support Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
share this job on whatsappInbound Client Contact Centre Administrator
Masa Outsourcing LtdSouth Africa
Client Contact Centre Administrator. The contact centre is responsible for the inbound telephonic servicing policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high Services inbound telephone queue and web touchpoint. Resolve a minimum of 30 telephone calls per day. To strive to have zero lost calls per day. To log all telephone calls received on the policy/claim records manner. To always try and retain clients when they call in to cancel their policy. Salary: R11 000 - R16
Call Centre Agent R10k - R15k Durban Springfield R10k - R15k
Saflin Consulting LtdeThekwini
R10k - R15k As a Contact Department Agent, you will be the first point of contact for our customers, providing support Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Inbound Supervisor - Ho
Keith Ho BetxchangeSouth Africa
The Inbound Supervisor is responsible for overseeing all aspects of the inbound customer support channels to delivering excellent customer service. The Inbound Supervisor will lead a team, ensuring that company and efficiently. Customer Support: Work with all inbound channels to address customer queries and issues and quantitative targets. Anticipate and handle call escalations when necessary. Devise strategies to Maintain comprehensive call logs and reports. Keep records of all conversations in the call center database
Inbound Supervisor Wynberg
Keith Ho BetxchangeSouth Africa
The Inbound Supervisor is responsible for overseeing all aspects of the inbound customer support channels to delivering excellent customer service. The Inbound Supervisor will lead a team, ensuring that company and efficiently. Customer Support: Work with all inbound channels to address customer queries and issues and quantitative targets. Anticipate and handle call escalations when necessary. Devise strategies to Maintain comprehensive call logs and reports. Keep records of all conversations in the call center database
Centre Manager Rosebank
Outside CapitalJohannesburg
The Communication Centre: Support Manager will contribute to the high standard of quality client service and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted SLA's and complaints Liaison role between Communication Centre, Client Services and Sales teams Creating a culture Treating Customers Fairly in the Communication Centre Decision Making: Prioritisation / delegation of Glacier product and process knowledge Proven Call Centre management experience will be an advantage
Communication Centre: Support Manager - Rosebank
Outside CapitalJohannesburg
The Communication Centre: Support Manager will contribute to the high standard of quality client service and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted SLA's and complaints Liaison role between Communication Centre, Client Services and Sales teams Creating a culture Treating Customers Fairly in the Communication Centre Decision Making: Prioritisation / delegation of Glacier product and process knowledge Proven Call Centre management experience will be an advantage
Support Agent Pretoria
Creative Leadership SolutionsPretoria
TECHNICAL SUPPORT AGENT/PRODUCT AND SUPPORT EXPERT INTRODUCTION A medical software and technology company customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales WEIGHTS AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a
Agent Pretoria North
Rosslyn RecruitmentPretoria North
R15,000 to R18,000 p.m. Well established comapny requires well spoken and presentable CRM • Contract Management: Loading of new clients and updating of existing Client details on all Systems (Pastel, RMS, RPX, CRM) • Customer Care (after sales service): Client queries; complaints; reporting; assisting all Departments w
Customer Service Agent
Insphired Recruitment SolutionsSouth Africa
industry is currently looking for a Customer Service Agent , in Johannesburg. rocess all customer transactions experience in a Customer Service department and/or a call centre (distinct advantage). Excellent communication
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