As a Contact Department Agent, you will be the first point of contact for our customers, providing support Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
As a Contact Department Agent, you will be the first point of contact for our customers, providing support Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Site Manager – FSS – Durban The position of a Site Security Manager is vacant in Durban reporting to the Operational & Branch Manager. The overall purpose of the position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently an
exceptional customer experiences primarily through inbound calls. Your responsibilities will include handling
agencies. We are based in the heart of Morningside Inbound processing of holiday reservation requests from reservation numbers Customer relationship management calls Reservation administration, reporting to team leader
agencies. We are based in the heart of Morningside Inbound processing of holiday reservation requests from reservation numbers Customer relationship management calls Reservation administration, reporting to team leader
necessary adjustments and cancellations. Make outbound calls to customers in relation to validation procedures/ Service Skills Previous experience within the contact centre/insurance industry beneficial Experience Required: ideal. Experience taking both outbound and inbound calls Providing the best resolution for the customer
necessary adjustments and cancellations. Make outbound calls to customers in relation to validation procedures/ Service Skills Previous experience within the contact centre/insurance industry beneficial Experience Required: ideal. Experience taking both outbound and inbound calls Providing the best resolution for the customer
necessary adjustments and cancellations. Make outbound calls to customers in relation to validation procedures/ Service Skills Previous experience within the contact centre/insurance industry beneficial Experience Required: ideal. Experience taking both outbound and inbound calls Providing the best resolution for the customer
the Role: The role is to support Customer Service Agents in delivering exceptional customer experience to performance managing, developing, and motivating agents. Competencies, Skills and Abilities: Must have