you will be the first point of contact for our customers, providing support and resolving queries via multiple live chat. This role is essential for maintaining customer satisfaction and contributing to the overall success success of our operations. Responsibilities: Customer Interaction: Handle incoming queries and provide provide timely and accurate responses to customer inquiries through various communication channels. Problem Problem Resolution: Identify customer needs, clarify information, research issues, and provide solutions
you will be the first point of contact for our customers, providing support and resolving queries via multiple live chat. This role is essential for maintaining customer satisfaction and contributing to the overall success success of our operations. Responsibilities: Customer Interaction: Handle incoming queries and provide provide timely and accurate responses to customer inquiries through various communication channels. Problem Problem Resolution: Identify customer needs, clarify information, research issues, and provide solutions
Direct Reporting Line: Senior Customer Relations Officer Varsity College is an educational brand of The College, Westville Campus has a vacancy for a Customer Relations Officer. Duties and Responsibilities: between years of study. Works with the Admission Centre to understand different curriculum scenarios (e student is advised correctly. Supports the Senior Customer Relations Officer, Campus Deputy Head and/or Head: line with the agreed Service Level Agreement for the Customer Relations Centre and escalates queries
between Fidelity Security Services and the client with regard to security services rendered. Daily feedback feedback and liaison with Fidelity Security Services Management and Client Compiling, distribution and communication stipulated by the client. Constantly evaluating the service levels provided and making recommendations to the the client regarding the improvement of services. Ensuring continuous assessment of the Client’s premises to work under pressure and without supervision. Customer/Client Focus Driving and Managing Change. Development
Join Our Team in KZN!
German-speaking Customer Service Advisors | R288K/annum
Are you
individuals to join our team as German-speaking Customer Service Advisors at our state-of-the-art office in
in Durban!
As part of our global customer-centric company, you''ll have the chance
world, providing exceptional customer experiences primarily through inbound calls. Your responsibilities will
for helping others and providing exceptional customer service
Strong interpersonal skills and attention
to make a placement. Responsible for excellent service delivery to members, advisors, providers and suppliers regional office facilities Member Retention via Service delivery Quarterly Surveys Results, Regional Offices Essential Minimum 3 years of experience in a customer service orientated environment within a Medical Scheme
Group Customer Care Manager, you will play a pivotal role in overseeing and enhancing the customer service objective will be to ensure the highest level of customer satisfaction, resolve escalated issues efficiently efficiently, and implement strategies to foster customer loyalty and retention on a national scale. Additionally Additionally, you will be responsible for managing the customer care team and connecting them closely with the department to optimise service delivery. Key Responsibilities: Customer Service Leadership: Provide strategic
agencies. We are based in the heart of Morningside Inbound processing of holiday reservation requests from to increase reservation numbers Customer relationship management calls Reservation administration, reporting
agencies. We are based in the heart of Morningside Inbound processing of holiday reservation requests from to increase reservation numbers Customer relationship management calls Reservation administration, reporting
documents Investigate the validity of FCIM'S customers claims history by carrying out post sale CUE (Claims non-disclosure or indemnity issues. To update and revise customers' policy details making any necessary adjustments adjustments and cancellations. Make outbound calls to customers in relation to validation procedures/ queries qualification Solid insurance experience Working in a customer services environment Complaint handling experience Point. High level Customer Service Skills Previous experience within the contact centre/insurance industry