up various team leaders on task escalations once calls are logged. Closing of the tasks once investigations
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
Handle customer service calls within the banking sector . Ensure all outbound calls are conducted in a professional
Handle customer service calls within the banking sector . Ensure all outbound calls are conducted in a professional
Manage large amounts of incoming calls/emails and face to face interaction with consumers. Handle consumer
Manage large amounts of incoming calls/emails and face to face interaction with consumers. Handle consumer
inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email
inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email