PERFORMANCE AREAS Support Ignite in-house contact centres in organising people resources and monitoring daily fitness industry Formal or informal training in a call center environment Fluent in both written and verbal Proven track record of maintaining high levels of call forecasting in a fast-paced industry Ability to workforce planning tools nationally to support in-house call center operations. Build and lead the teams that
by discussing client requirements either via call centre or over e-mail advising on suitable options in
Linkedin, and Google searching.
telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call.
Social Media Adverts – Facebook, Linked and specific targeted projects via email and phone calls e.g. hospice branches, healthcare groups etc
Ad long-term growth plan.
Some degree of cold calling is expected for specific projects
General
Responsibilities:
Make retention calls to existing clients.
Make calls to potential new clients from
documents Answering incoming calls and attending to enquiries Screening calls for two Directors Diary management provided Dealing with email correspondence and phone calls on behalf of the Directors Coordinate travel and
documents Answering incoming calls and attending to enquiries Screening calls for two Directors Diary management provided Dealing with email correspondence and phone calls on behalf of the Directors Coordinate travel and
Manager with their duties
Excel competant · Reception work when necessary · Calling Customers as required · General Admin on occasion