The contact centre is responsible for the inbound telephonic servicing of the individual policyholder policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high Services inbound telephone queue and web touchpoint.
Client Contact Centre Administrator. The contact centre is responsible for the inbound telephonic servicing policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high Services inbound telephone queue and web touchpoint. Resolve a minimum of 30 telephone calls per day. To strive to have zero lost calls per day. To log all telephone calls received on the policy/claim records manner. To always try and retain clients when they call in to cancel their policy. Salary: R11 000 - R16
standards are adhered to when dealing with customer calls and correspondence. Update customer details and customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's)
motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets >
Reference: PTA000709-TM-1 We are seeking a highly motivated Campaign Manager to join our Client. The ideal candidate will possess intermediate Excel certification, impeccable attention to detail, excellent communication skills, and the ability to work autonomously. Creativity in drafting new SMS or
Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Building campaigns using:
Matric 1 Year Call Centre experience Must be able to work independently, Must be able to work under pressure communication skills Duties: – Full Inbound Call Centre functions – Taking calls – Data Capturing – Client liaison – Administration Salary : R 8000pm The post Call Centre Agents appeared first on freerecruit.co.za .
extremely disciplined. General admin skills The post Call Centre Agents appeared first on freerecruit.co.za .
further expansion, we currently have the role of Call Centre Agent.
Purpose of the job:
Ensuring
Competencies:
Must have inbound and outbound experience
Good reading abilities Applying customer service/care principles to all calls
Working with People
Ability to learn grasp information
Minimum 1-year previous call center experience (Preferred)
Excellent listening