The contact centre is responsible for the inbound telephonic servicing of the individual policyholder policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high Services inbound telephone queue and web touchpoint.
Client Contact Centre Administrator. The contact centre is responsible for the inbound telephonic servicing policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high Services inbound telephone queue and web touchpoint. Resolve a minimum of 30 telephone calls per day. To strive to have zero lost calls per day. To log all telephone calls received on the policy/claim records manner. To always try and retain clients when they call in to cancel their policy. Salary: R11 000 - R16
Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Building campaigns using:
Matric 1 Year Call Centre experience Must be able to work independently, Must be able to work under pressure communication skills Duties: – Full Inbound Call Centre functions – Taking calls – Data Capturing – Client liaison – Administration Salary : R 8000pm The post Call Centre Agents appeared first on freerecruit.co.za .
extremely disciplined. General admin skills The post Call Centre Agents appeared first on freerecruit.co.za .
updating of all related information The post Call Centre Agent appeared first on freerecruit.co.za .
further expansion, we currently have the role of Call Centre Agent.
Purpose of the job:
Ensuring
Competencies:
Must have inbound and outbound experience
Good reading abilities Applying customer service/care principles to all calls
Working with People
Ability to learn grasp information
Minimum 1-year previous call center experience (Preferred)
Excellent listening
successful candidate will conduct outbound sales calls, present products and services effectively, and must have : Matric Certificate- NQF Level 4 Call Centre/ Retail Sales Experience (Advantageous). South
successful candidate will conduct outbound sales calls, present products and services effectively, and must have : Matric Certificate- NQF Level 4 Call Centre/ Retail Sales Experience (Advantageous). South