teams · Effectively follow the software development life cycle · Engagement with stakeholders at all levels
Operations / 1st/2nd Level Support · Experienced in LINUX (Linux Support - operations and administration) IT Technical Support WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES? · Operational and Support tasks of the security guidelines of the BMW Group · Provide or support all necessary BMW IT documentation, e.g. Operations change management and problem management and ITIL support processes at Enterprise level · Ticket creation Maintain Output Management landscape to required supportable Software version levels. · Provide Output Management
owners · Go-live preparation and post Go-live support · Interaction with clients through meetings, calls troubleshooting issues for the system and providing support · Executing the required changes through configuration Executing the analysis and resolution of Production Support calls · Raising Change Requests (CR's) and writing propose solutions to improve the support of (new) business processes · Support the functional team with issues
experience in a full cycle implementation as well as in support projects. · Minimum of 9 years designing and configuring RESPONSIBILITIES? · Facilitate the implementation and support of SAP FI · Perform detailed analysis of complex
problem tickets · Experience with VIP and End-user support · Experience with technical documentation, standard standard operating procedures and user support guides · Experience with Active Directory/Azure Active Directory IT Service Management (ITSM) VIP and end-user support requests · Be responsible for the verification
Service Desk, hardware configuration and technical support. Fluent English-speaking, including Business reading
test automation. Participate in test planning and support the test manager and team members with automated
estimation for test case execution · Plan, organize and support test case creation · Coordinate test data creation
with quality and delivery requirements · Provide support for existing solutions (DevOps) · Identify risks
manuals · 2nd and 3rd level technical operational support for developers (technical end users developing