understand and improve their client journey from point of sale to contract renewal. As a SaaS / MSP Technical Account role to be the client's partner on their journey, internal advocate to the other departments, liaison between upsell opportunities. Be the glue between all internal departments, working with the relevant departments
with client success and sales teams through exceptions/challenges and upsell/sales opportunities. Relay to clients by phone, email, or system. Utilise internal resources in troubleshooting issues. Contact client record of progress, challenges, and client and internal communications within in-house programmes. Own
Resolving basic issues or interfacing with other internal teams to access the integrations and/or API's experience in either IT, SaaS or software related industry Experience working with and managing a CRM Proficiency