further. BET Software Durban is seeking a skilled Internet Service Provider Support Agent to join our dynamic play a vital role in assisting customers with Internet connectivity issues, network configurations, and Basic understanding of networking concepts and internet technologies. 1-2 years of experience in a customer Strong understanding of networking concepts, internet technologies, and troubleshooting practices. Strong phone, email, or chat. Diagnose and troubleshoot internet connectivity issues, modem/router/wireless related
enterprise & internet offline. Enterprise – provide Branch support for: internet banking / corporate
enterprise & internet offline. Enterprise – provide Branch support for: internet banking / corporate
retention mechanisms
ü Telephony services, i.e. internet, email, telephone, voice logging, secure storage
Firewalls. DHCP. DNS. Experience with various Internet Connectivity Mediums essential: 3G / LTE. Fibre
Experience Microsoft 365 Application Support Experience Internet Connectivity Support Experience Intermediate Networking
Private Network configuration and understanding. Internet reporting services (FortiAnalyzer). SSL Certificate
Office Application Support Experience (Expert) Internet Connectivity Support Experience (Expert) Intermediate