Technical Continuity Management (TCM)
- Third Level Support
- Incident Management (IM)
- Change
and mostly responsibility. Desired Experience Mid-level: 4-6 years' experience Programming experience in
completion.
within budget and timelines and to the correct level of quality and performance to enable client services core duct and fiber routes, spurs, and PoP sites entries, MMRs. Develop Policies, Procedures, Processes
quantities
assistance with a sense of urgency, regardless of the level of incident. You will aim to exceed the clients record via regular time and ticket/ task time entries. Provide guidance and training to customer personnel
/>Desirable: CompTIA Security+.
Cisco Certified Entry Networking Technician (CCENT).
Cisco Certified
in using computer software and systems for data entry, scheduling, and communication. Problem-solving
in using computer software and systems for data entry, scheduling, and communication.
ble: CompTIA Security+