and relevant software applications as well as supporting a network of desktops, servers and associated associated printers and peripherals. Monitor helpdesk and ensure that incidents are logged and assigned to the Provide 2nd and 3rd level technical support to the desktop support team Assist the desktop team where equipment and software, and provide break/fix support, advice, and assistance to users. Provide technical Maintain a high degree of customer service for all support queries and adhere to all IT Service Management
level IT Engineer which will be responsible for supporting, maintaining, and advising our clients on their recover, installation and configuration Install and Support LAN / WAN Equipment Firewalls Managed Switches Remote and On-site Client Support Keeping Records of Clients Infrastructure Supporting other Engineers Matric years in supporting role JNR Min 3 – 5 years in supporting role Tier 2 Min 5 years in supporting role Tier
Responsibilities Daily IT technical desktop level support to the agents in the call centre Handing the daily seeking technical assistance over the phone or email Support the remote troubleshooting through diagnostic techniques issues to the iSON Global NOC for the L2 and L3 support Record events and problems and their resolution scheduled maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters experience as a help desk technician or other customer support role Graduate with specialization in Information
current with industry trends and competitors. Support national product sales with advanced product offering ensure project delivery. Provide training and support to sales teams, ensuring they are well-equipped communicating product improvement opportunities. Supporting of Key projects under the supervision of the Project Manager Working in an Agile way to best support the team and the business. Develop and maintain
Must have their own Vehicle. Troubleshoot Desktop Support Installations Asset management Matric A/N/MCSE
Must have their own Vehicle. Troubleshoot Desktop Support Installations Asset management Matric A/N/MCSE
contract. Understanding the strategic goals and the supporting business architecture. Obtaining and understanding Departmental agility, resilience and enablement will be supported by having timeous and relevant information sets
sector in Asia, Africa, and the Middle East. We support insurers, banks, financial inclusion organizations Conduct system integration and functional testing Support the roll-out of new technical solutions and /or
management Work as a team - across the project Support countries as they perform and complete UAT testing
documentation for the application Provide primary support for installation of application releases into production technical expertise and guidance to production support staff R 60000 - Monthly