An exciting opportunity as Helpdesk Operator has become available at New Clicks SA (Pty) Ltd. The role report to the Helpdesk Supervisor. Job Purpose: To receive incoming calls to the helpdesk and log all calls completion. Maintain communication between the helpdesk and the caller. Ensure the caller is satisfied continuity. Provide reports and feedback to the Helpdesk Supervisor on all follow-ups and calls to be able schedule drawn up by the help desk supervisor. Each Helpdesk operator will be allocated a week to be on standby
An exciting opportunity as Helpdesk Operator has become available at New Clicks SA (Pty) Ltd. The role report to the Helpdesk Supervisor. Job Purpose: To receive incoming calls to the helpdesk and log all calls completion. Maintain communication between the helpdesk and the caller. Ensure the caller is satisfied continuity. Provide reports and feedback to the Helpdesk Supervisor on all follow-ups and calls to be able schedule drawn up by the help desk supervisor. Each Helpdesk operator will be allocated a week to be on standby
seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will lities:
seeking a Senior Support Engineer. The role is shift-based + weekends and involves supporting business infrastructure
Role:
The IT Support Administrator will be responsible for providing comprehensive
comprehensive 1st and 2nd line technical support to our clients staff in our clients Cape Town office. This role
role involves both face-to-face and remote support across a Windows environment, handling a wide range
1st and 2nd Line Support for all user IT issues, both face-to-face and via Remote Support Tools
seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will weekends. Responsibilities: Provide technical support and troubleshooting assistance to customers via resolving technical issues Collaborate with senior support engineers and cross-functional teams to escalate with cross-functional teams, including Senior Support Engineers, Principal Engineers, Network Engineers
seeking a Senior Support Engineer. The role is shift-based weekends and involves supporting business infrastructure Responsibilities: Provide expert-level technical support and troubleshooting assistance to customers via base or ticketing system Mentor and coach junior support engineers, providing guidance, training and knowledge performance Perform post-resolution follow-ups to support requests Reinforce SLAs to manage end-user expectations with cross-functional teams, including Senior Support Engineers, Principal Engineers, Network Engineers
Skills & Experience:
Proven experience working with Postilion systems. This role requires a deep understanding of the system and its functionalities
Excellent problem-solving skills. You should be able to identify and resolve issues efficiently and effectively
individual to join their team as an Operations Support and Quality Control professional. In this role role, you will play a critical role in supporting the overall operations of our client's organization and Chain Minimum 5 years experience in operations support and quality control preferred Has worked with quality
other will be out in the field providing customer support.