To lead a team of second line technical support agents, ensuring swift and effective resolution of customer satisfaction and retention by implementing innovative support strategies, managing team productivity, and maintaining integrate new, efficient methods for technical support delivery. • Plan and coordinate team activities Analyse performance data to continually refine support processes. • Proactively identify and remove operational day-to-day operations of the second line technical support team. • Ensure effective handling and resolution
stakeholders. · Ensure day to day operational support required from area of specialisation is provided provided to enhance performance Cost containment: · Support the identification, development and implementation a high level of impact on other departments to support improved delivery. · Continually increase understanding Network key relationships: · Engage with and provide support to the established network of internal and external external expert resources and partners Specialist support to projects: · Provide Specialist expertise and
or stakeholders - Ensure day to day operational support required from area of specialisation is provided provided to enhance performance Cost containment - Support the identification, development and implementation a high level of impact on other departments to support improved delivery - Continually increase understanding improvement within the team, Ensure cross-skilling -Support new team members by organizing product and internal software architects) - Engage with and provide support to the established network of internal and external
or stakeholders - Ensure day to day operational support required from area of specialisation is provided provided to enhance performance Cost containment - Support the identification, development and implementation a high level of impact on other departments to support improved delivery - Continually increase understanding Network key relationships - Engage with and provide support to the established network of internal and external external expert resources and partners Specialist support to projects - Provide Specialist expertise and
appropriate leader or stakeholders Cost containment: Support the identification, implementation and development the brand in professional networks Specialist support to projects: Own Specialist knowledge in projects gathering relevant data from various sources. Support or lead part of the end-to-end negotiations process Draw on the business's subject matter experts to support your work and ensure cohesion across internal business the business's knowledge and research tools to support the sharing of information - Embrace the company's
costs and identify cost saving opportunities to support the department in achieving its financial goals delivery objectives are met through supporting, and being supported by other teams within and linked to and motivate the team to operate in a mutually supportive manner to achieve successful delivery Operational business plan are implemented in a manner that supports operational quality and meets the defined departmental engaged employees within the team and Medscheme Support transformation through valuing diversity within
knowledge in order to analyse and reconcile accounts Support management fiscal policy in the field of debt control
knowledge in order to analyse and reconcile accounts Support management fiscal policy in the field of debt control
departmental systems and processes Cost containment - Support the identification, development and implementation or stakeholders - Ensure day to day operational support required from area of specialisation is provided a high level of impact on other departments to support improved delivery - Continually increase understanding Network key relationships - Engage with and provide support to the established network of internal and external external expert resources and partners Specialist support to projects - Provide Specialist expertise and
delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery - Provide telephonic and written counselling, education and support to allocated clients with high risk or long term refer to alternative professionals for additional support (such as social workers) Operational Implementation external influences - Deliver in a manner that supports and meets operational quality standards and meets Engage in development, coaching and mentoring - Support transformation through valuing diversity - Behave