document(s) Proactively propose solutions to improve the support of (new) business processes ABAP debugging beneficial process owners Go-live preparation and post Go-live support Interaction with clients through meetings, calls troubleshooting issues for the system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing holidays on implementation and operations (IT Support) related tasks Ability to work as part of an agile
IT Service Management (ITSM) VIP and end-user support requests. Be responsible for the verification, problem tickets. Experience with VIP and End-user support. Experience with technical documentation, standard standard operating procedures and user support guides. Experience with Active Directory/Azure Active Directory
within the region. This involves comprehensive support, maintenance, licensing, and governance measures of production, data control, operational, and support services specifically tailored to the Network technologies perimeter security infrastructure. Provide specialised support for network services, concentrating on all aspects delivery within the region, with a specific focus on support vendor contributions. Oversee vendor performance knowledge to bring solutions to business units supported to enhance the enterprise's competitive edge.
Participate in (Go-live preparation and post Go-live support) based on the already performed Proof of Concept troubleshooting issues for the system and providing support executing the required changes through configuration executing the analysis and reslution of Production Support calls Interactions through meetings, calls and applications Essential Skills Requirements: Operational support experience Mid-level knowledge in the areas of
with senior stakeholders across the programme supporting the testing activities. Establishes the capability for BIZ. Participates in the test planning and supports other Sub-Product team members with automated
manuals. 2nd and 3rd level technical operational support for developers (technical end users developing
manuals. 2nd and 3rd level technical operational support for developers (technical end users developing
within the region. This involves comprehensive support, maintenance, licensing, and governance measures of production, data control, operational, and support services specifically tailored to the Network technologies involved. Continuously improve team performance. 24/7 support principles and competencies. Drive service excellence
keep DC assets compliant). Provide specialist support for IM service specialists regarding AD (Active needs to ensure the server infrastructure can support anticipated demand without over-provisioning or
data management processes at enterprise level. Support CDO in the data governance councils. Define and approach. Manage and monitor data quality reporting. Support and guide business data stewards with their day-to-day