Installer will report and coordinate with the Technical Support Manager, work side by side with other crew (included but not limited to): Liaise with Technical Support Manager to review project plans and drawings (included but not limited to): Liaise with Technical Support Manager to review project plans and drawings
implement a technical support plan Manage service levels Visit and provide technical support to customers
implement a technical support plan Manage service levels Visit and provide technical support to customers
MAJOR RESPONSIBILITIES AND KEY RESULTS AREAS Technical Support and Maintenance Control Performs daily planned production process instructions. Provides ad hoc technical support throughout the Factory as and when instructed
(Server, LAN, WAN) Provide 2nd and 3rd level technical support to the desktop support team Assist the desktop incidents older than one day Arrange for external technical support where incidents cannot be resolved in house
investigations Quality Assurance and approvals Technical support through technical meetings Compile and manage
production volumes. Provide Production with technical support to develop and setup production processes
its security and reliability, and providing technical support to our employees. Install, configure, and
requirements in terms of local content and technical support are met Innovative and unique product feature Requests. Maintain Technical Data Systems for Powertrain/HVAC components. Support Production, Logistics
business. Responsibilities Daily IT technical desktop level support to the agents in the call centre Handing contact for customers seeking technical assistance over the phone or email Support the remote troubleshooting