remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working administrative functionalities Providing Desktop and Technical Support services Providing workstations related support
Service Desk, hardware configuration and technical support. Fluent German-speaking, including Business
Service Desk, hardware configuration and technical support. Fluent German-speaking, including Business
operational manuals 2nd and 3rd level technical operational support for developers (technical end users
for providing specialist, high-level technical advice, and support for installing, testing, tuning, optimising – 3 years plus experience providing L1/L2 technical support • Must have DevOps and Support experience
– 3 years plus experience providing L1/L2 technical support • Must have DevOps and Support experience
/>- SAP VMS
- Technical Continuity Management (TCM)
- Third Level Support
- Incident Management
product and its processes from a technical and business viewpoint
- Support the Sub-IT Product Owner in
- SAP MM - SAP VMS - Technical Continuity Management (TCM) - Third Level Support - Incident Management
Experience with technical documentation, standard operating procedures and user support guides Experience