operational manuals 2nd and 3rd level technical operational support for developers (technical end users
for providing specialist, high-level technical advice, and support for installing, testing, tuning, optimising – 3 years plus experience providing L1/L2 technical support • Must have DevOps and Support experience
Providing assistance for marketing with technical information and support required for the marketing effort
/>- SAP VMS
- Technical Continuity Management (TCM)
- Third Level Support
- Incident Management
product and its processes from a technical and business viewpoint
- Support the Sub-IT Product Owner in
- SAP MM - SAP VMS - Technical Continuity Management (TCM) - Third Level Support - Incident Management
and practices, the provision of expert technical knowledge, support, and guidance to Management of Business
and practices, the provision of expert technical knowledge, support, and guidance to Management of Business
Experience with technical documentation, standard operating procedures and user support guides Experience
agents/technical staff when problem areas are identified. • Ensure effective training for support staff