maintaining SLAs. • Assist and guide the technical support team in resolving critical issues. • Continuously
maintaining SLAs. • Assist and guide the technical support team in resolving critical issues. • Continuously
Team and the NOC Systems, ensure that all Technical Support Systems and Platforms are in place and functional
Team and the NOC Systems, ensure that all Technical Support Systems and Platforms are in place and functional
Description Accountabilities: • Take accountability for 24/7 monitoring of the network infrastructure to identify and address potential issues promptly. • Manage and coordinate shift workers effectively to ensure continuous coverage. • Accountable for scheduling and optimizing resources during
Description Accountabilities: • Take accountability for 24/7 monitoring of the network infrastructure to identify and address potential issues promptly. • Manage and coordinate shift workers effectively to ensure continuous coverage. • Accountable for scheduling and optimizing resources during
delivery areas and vendors. • Technical problem-solving skills, supporting management to be able to navigate complex technical concepts into simple terms, with strong persuasion skills to gain support for principles
delivery areas and vendors. • Technical problem-solving skills, supporting management to be able to navigate complex technical concepts into simple terms, with strong persuasion skills to gain support for principles
timely reports. Maintenance technical training, evaluation, and support TPM implementation and training