client problems that need to be escalated to technicians by sending jobcards and other communication to repair jobs advising of technician allocated and estimated arrival time of technician Closing of completed completed job orders by ensuring technicians reported work done and changing status, date completed and other new machine installations Continuous review of technician workload to balance workload and obtain faster Stock Control Issuing of stock to drivers and technicians as per invoices generated Invoicing of parts
service appointments for technicians based on customer needs and technician availability. Communicate information about the service process. Coordinate with technicians to ensure they have the necessary tools, equipment scheduling conflicts or delays proactively. Optimize technician schedules to maximize efficiency and minimize
customers. Monitor service requests and assign technicians to appropriate jobs. Communicate with customers outstanding quotes. Load Field motion reports upon technician requests. Create new customer or user profiles
numbers and issue the go ahead to the foreman and technicians. Update clients 4 hourly on the status of vehicles numbers and issue the go ahead to the foreman and technicians. Update clients 4 hourly on the status of vehicles
record all communication from various sites, technicians, and drivers. Ensure customers/Oza Holdings staff
Performing visual inspections and consulting with technicians to determine the necessary services and provide
ensure timely completion of work Communicate with technicians to relay customer requests and monitor service
record all communication from various sites, technicians, and drivers. Ensure customers/Oza Holdings staff
returns received by Customer Communicate with Technician to repair products Make arrangements for delivery